zoho desk app
zoho desk app Zoho Help Desk is a contextual and context-aware help software that focuses on the business patient. It’s easy to use, can be customized to fit any business, and costs nothing. The operating system comes from Zoho.
Main Features :
– Sorting your tickets based on time slot or expected type, so you know which ticket you need first.
– Zoho Desk pulls information from Zoho CRM, so you can place a party on each ticket.
– Identify tickets as conversations, so agents can stay updated on ticket activity.
– With the all-new team feed, you can tag your team’s system to tickets, and collaborate to close tickets faster.
– Notification Center brings you updates about your tickets, so you can stay up-to-date wherever you are.
– Perform recurring ticket actions like edit, close and move with a quick swipe.
– Select, view, delete and delete anyone to edit.
– Add and update comments and ticket fields.
– Receive push notifications on ticket updates, comments and @ mentions.
– Reassign another candidate to the team and pick unassigned tickets
– Transferring tickets to other departments
– Receive and view attachments on tickets.
– Save responses to file, access, edit and send later.
